But the tribunal heard neither Ms Jones nor the customer was interviewed, no notes were produced by Mrs Smith and no written account of the decision was made.
[…]
The judge said: "The disciplinary process and the dismissal were a sham designed to placate the customer.
What I know about HR is that the employer actually has a tonne of leeway to get rid of people as long as they can demonstrate they have followed a proper process with an audit trail.
The reason this person was fired that’s mentioned in the headline (which I think isn’t unreasonable - of course you can’t call the customer a twat!) is kind of irrelevant here, it’s the fact the employer didn’t run a true process to back up the decision that has got them.
I’m still annoyed that the Daily Star keeps getting credit for this joke.
The joke about Truss’s premiership having the shelf life of a lettuce was from the Economist. And it wasn’t about the 49 days she was PM - it was referencing the seven days or so that Truss was actually in the driving seat, once you take away the mourning period around the Queen’s death when nothing could happen, and then the period after the mini-budget when Jeremy Hunt and the grown-ups took charge.
What the Star did was just riff on the Economist’s joke by setting up a webcam.