Most of the support staff is their customers and users actually.
It’s not users that process refund request, recover your account if e.g. you’ve lost your 2FA method, or any of the other innumerable things you might need to contact Steam support for. I don’t think it’s unreasonable to include the staff that do this as part of their workforce.
Most of the support staff is their customers and users actually.
Most of the store is curated and moderated by the developers and publishers, but you’re not wrong about stuff like server farms and development.
It’s not users that process refund request, recover your account if e.g. you’ve lost your 2FA method, or any of the other innumerable things you might need to contact Steam support for. I don’t think it’s unreasonable to include the staff that do this as part of their workforce.